Shipping and Returns
Pureshoppers works with Shopify Shipping, having multiple carriers each offering multiple mail classes to make the process as streamlined as possible, so you can get your orders fast. All shipping rates should apply to the region you live in. If there are any problems or issues with shipping, we will happily give you a full refund, you can reach me out at Pureshoppercanada@gmail.com
All items are shipped within 1-3 business days of receiving your order. We offer free shipping on all orders over $75. If you select expedited shipping, an additional charge will apply. Returns We accept returns on most items within 30 days of receipt. A few types of goods are exempt from being returned. These include: * Items that are damaged or defective upon arrival * Items that have been used or worn * Customized items or made-to-order items
What locations do you ship to?
Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take advantage of this promotion before it’s over (we normally offer free shipping on all orders above $75) We package & ship orders to every country across the globe but the transit time will vary from location to location.
How long does it take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 20-60 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to https://pureshopper.ca/policies/terms-of-service for more information.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding!
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
Depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.